FREQUENTLY ASKED QUESTIONS

What services do you offer?

We offer a wide range of services including luxury spa treatments, massages, facials, body treatments, manicures, pedicures, and hair services. Visit our Services page for a complete list.

How can I book an appointment?

Appointments can be easily booked online through our website, by calling us directly, or by visiting our salon. We recommend booking in advance to secure your preferred time.

What is your cancellation policy?

We require a 24-hour notice for cancellations or rescheduling. Cancellations made within this timeframe may incur a fee. Please refer to our Cancellation Policy section for more details.

Can I choose my therapist or stylist?

Yes, you can request a specific therapist or stylist when booking your appointment. We strive to accommodate your preferences whenever possible.

What should I expect during my first visit?

During your first visit, you will receive a thorough consultation to discuss your needs and preferences. Our team will guide you through the process and ensure you feel comfortable and relaxed.

Are your products safe for sensitive skin?

We offer a range of products, including options specifically formulated for sensitive skin. Please inform us of any allergies or sensitivities during your consultation so we can tailor our services to your needs.

Are your products vegan?

Yes, we take pride in offering a selection of vegan products that are cruelty-free and formulated without animal-derived ingredients. Our team can provide more information on the products used during your treatments.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased online or in-store. They make a perfect gift for any occasion!

What are your operating hours?

We are open Monday to Saturday from 9 AM to 7 PM and Sunday from 10 AM to 5 PM. Please check our website for any holiday hours or special events.

Is parking available at your location?

Yes, we have convenient parking available for our clients. Please refer to our Location page for specific details.

Do you have any membership or loyalty programs?

Yes, we offer membership and loyalty programs that provide exclusive discounts and benefits. Check our Membership page for more information.

Do you have crèche facilities?

Members have access to complimentary, crèche, 6 hand service, reception drinks, shoe shine and car wash services, before and after photos, just let us know at booking and we’ll have it arranged at your behest your royal highness.